LenBel Heating & Plumbing
At LenBel Heating & Plumbing, we are committed to protecting your privacy and handling your personal data with transparency, care, and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or visit our website.
1. Information We Collect
We may collect and process the following personal information:
- Your name and contact details (such as phone number and email address)
- Address details for service visits
- Information about your property and requested services
- Communication records (emails, phone calls, or messages)
- Payment and billing information (where applicable)
We only collect information necessary to provide our heating and plumbing services.
2. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotes
- Arrange and carry out heating and plumbing services
- Manage bookings and appointments
- Issue invoices and process payments
- Provide customer support and aftercare
- Improve our services and customer experience
We do not sell or trade your personal information.
3. Data Storage and Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
Your information is stored securely and only accessible by authorised personnel.
4. Sharing Your Information
We may share your information only when necessary:
- With trusted service providers who help us operate our business
- When required by law or legal process
- To protect our rights, safety, or property
All third parties are required to handle your data securely and in compliance with data protection laws.
5. Cookies (if applicable)
If you use our website, we may use cookies to improve functionality and user experience. Cookies help us understand how visitors use our site so we can improve it.
You can disable cookies in your browser settings at any time.
6. Your Data Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Object to or restrict processing of your data
- Withdraw consent at any time (if consent was given)
To exercise these rights, please contact us using the details below.
7. Data Retention
We keep your personal information only for as long as necessary to provide our services and meet legal, accounting, or reporting requirements.
8. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can contact us:
LenBel Heating & Plumbing
Email: info@gmail.com
Phone: +1234567890
