LenBel Heating & Plumbing
These Terms & Conditions set out the basis on which LenBel Heating & Plumbing provides services to its customers. By booking our services, you agree to these terms.
1. About Us
LenBel Heating & Plumbing is a UK-based, Gas Safe registered business specialising in boiler servicing, boiler repairs, and boiler installations. We operate with a commitment to safety, quality workmanship, and transparent pricing.
2. Services
We provide a range of heating and plumbing services including but not limited to:
- Boiler servicing
- Boiler repairs and breakdown assistance
- Boiler installations
- General domestic heating system work
All services are carried out by qualified and Gas Safe registered engineers.
3. Bookings and Appointments
- All appointments must be booked in advance via phone, email, or online enquiry.
- We aim to attend appointments at the agreed time; however, delays may occur due to unforeseen circumstances.
- If we are delayed, we will inform you as soon as possible.
4. Pricing and Payments
- All prices are provided as estimates unless otherwise stated.
- Final costs may vary depending on the actual work required.
- We believe in clear, upfront pricing with no hidden charges.
- Payment is due upon completion of work unless otherwise agreed in writing.
- We accept common payment methods including bank transfer and cash.
5. Cancellations
- Customers must provide reasonable notice for cancellations or rescheduling.
- We reserve the right to charge for late cancellations or missed appointments.
6. Workmanship and Warranty
- All work is completed to a professional standard by qualified engineers.
- Certain installations and repair work may include a workmanship guarantee, the details of which will be provided at the time of service.
- Manufacturer warranties may apply to parts and equipment installed.
7. Customer Responsibilities
Customers must ensure:
- Safe and reasonable access to the property
- Accurate information regarding the issue or service required
- The working area is clear and accessible where possible
We are not responsible for delays caused by restricted access or incorrect information.
8. Liability
- We take full care while working on your property.
- We are not liable for pre-existing issues or faults not related to our work.
- We are not responsible for indirect or consequential losses.
9. Health and Safety
All work is carried out in accordance with UK health and safety regulations. Our engineers are Gas Safe registered and follow strict safety procedures at all times.
10. Complaints
We aim to provide excellent service. If you are not satisfied, please contact us so we can resolve the issue promptly and fairly.
11. Changes to Terms
We may update these Terms & Conditions at any time. Any changes will be posted on our website.
12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
LenBel Heating & Plumbing
Email: info@gmail.com
Phone: +1234567890
